If you’ve hired a service business in the past 12 months, you probably found yourself on one of two sides.
On one side, your experience was in-line with your expectations. Maybe you were pleasantly surprised at the level of service you received.
On the other hand, you probably ended up in a situation you wish had a rewind button handy — from poorly trained representatives and disconnected calls to bait and switch offers and no-show service appointments.
It may feel like we live in a carefree world as your daily engagements unfold. The truth is, we’re in a different world—one that’s very different than we were in almost two years ago.
Strange times, indeed.
There’s a labor shortage, coupled with uncertainty around the Delta variant and what the Corona Virus has for us in the northeast as winter approaches.
But…” something good comes out of every crisis,” says David Pelzer. Right now, businesses have the opportunity to set themselves apart for the long run.
As plumbers, we’ve been working throughout the pandemic. We’ve been uncertain yet available. We’ve been challenged yet resilient. And we’ve been calm yet in the middle of real emergencies.
Since 2013 we have set out to deliver the type of plumbing, heating, and cooling that we would want for ourselves and our families. And that’s how we decided to grow the business.
Here’s what we did:
Hands-on ownership. Josh and Jose are both involved in the day-to-day operations of the company. Jose might be your plumber, and Josh is the one who might be on the other end of your Facetime to help you troubleshoot your issue. Our goal as a local plumbing company is to have a relationship with our customers, not feel like they are lost in the mix.
Take care of our team. Our folks are taken care of, and in turn, they take care of our customers. We know good help is hard to find.
Customer-focused. When we go into our customers’ homes, we know that they are not plumbing experts. So they must understand what it is we will be doing and how it will help them.
Better than we found it. No one likes a mess, especially when there’s work happening in a home or business. Our service motto ranges from booties and disinfectant wipes; we know this matters because our customers are vocal about it in our testimonials.
Here is our philosophy declared back in 2013, and it’s still relevant today:
We believe in fair work and a fair price and never use fear as leverage to get ahead.
Communicate with you to schedule your appointment and understand your concern.
Assess the situation and present all the options so you can make a confident decision.
Resolve the issue in a timely manner while keeping the work area clean and neat.
Explain what was done, what you can expect, if anything, and answer any questions you may have.
We’re here to serve Yonkers residents and business owners with general and emergency plumbing to violation corrections and plumbing repairs 24 hours a day, seven days a week.